NO RETURNS POLICY

All Sales Are Final

Thank you for shopping with us. Please read our policy carefully before making a purchase.

We operate a no returns and no exchanges policy. All purchases are considered final, and we do not accept returns or offer refunds or exchanges for unwanted items, incorrect, change of mind, or personal preference.

Please ensure you carefully check your order and product details before completing your purchase.

Damaged or Faulty Items

If your item arrives damaged, faulty, or incorrect, please contact us as soon as possible after receiving your order, providing your order details and clear photographs where applicable. We will review the issue and advise you on the next steps.

Cancellations

Once an order has been placed and processed, cancellations may not be possible. Please contact us as soon as possible if you need to make a change to your order.

Your Statutory Rights

This policy does not affect any rights you may have under applicable consumer protection laws. Where the law requires a refund, repair, replacement, or other remedy, we will honour those rights.

Contact Us

If you have any questions about this policy or an issue with your order, please contact us through our official customer service channel.

By completing a purchase, you acknowledge that you have read and understood this policy.

SHIPPING POLICY

Thank you for shopping with us! Please read our shipping policy carefully before placing your order.

Processing Times

All orders require processing time before they are dispatched. Please allow 1–3 business days for your order to be processed and prepared for shipping. Processing times may vary during busy periods, holidays, or promotional events.

Shipping Times

Once your order has been dispatched, estimated delivery times are as follows:

• UK Standard Shipping: 2–5 business days

• International Shipping: 7–14 business days

Please note that these are estimated delivery times and are not guaranteed. Delays may occur due to courier services, weather conditions, customs checks, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout and may vary depending on your location, order size, and selected delivery method.

Any applicable shipping charges will be displayed before you complete your purchase.

Order Tracking

Where tracking is available, tracking information will be provided once your order has been dispatched. Please allow time for tracking information to update.

Incorrect Shipping Information

Customers are responsible for ensuring that their shipping address and contact details are correct at checkout. We cannot guarantee changes to an order once it has been processed or dispatched.

Lost, Delayed, or Damaged Parcels

If your order has not arrived within the estimated delivery timeframe, please contact us for assistance.

If your parcel arrives damaged, please contact us as soon as possible and provide photographs of the damage where applicable. We will work with you to resolve the issue.

Customs and Import Fees

For international orders, customers may be responsible for any applicable customs duties, import taxes, or additional charges imposed by their country, where permitted by law.

Contact Us

If you have any questions regarding shipping or delivery, please contact us through our official customer service channel.

By placing an order with us, you acknowledge that you have read and understood this shipping policy.

We appreciate your support and thank you for shopping with us!